Return & Refund Policy

Last Updated: July 2026

At Tiya Collections, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

7-Day Return & Exchange Policy

We offer a 7-day return and exchange policy from the date you receive your order.

To be eligible for a return or exchange, the following conditions must be met:

• The item must be returned within 7 days of delivery.
• The slippers must be unused, unworn, and in their original condition.
• The product must be returned with its original packaging, if available.
• Items that have been worn, used, damaged, or altered will not be accepted for return or exchange.

Before Returning Your Order

Before sending any product back, please contact our customer support team on WhatsApp.

Our team will review your request and guide you through the return or exchange process.

Please do not return any item without contacting us first.

Exchange

If you receive the wrong size, wrong product, or a defective item, we will gladly assist you with an exchange, subject to our policy.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, your refund will be processed according to the original payment method or through another mutually agreed method.

Please note that shipping charges (if any) are generally non-refundable, unless the return is due to our mistake.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been worn or used.
• Products returned after 7 days of delivery.
• Products damaged due to misuse or improper handling.
• Items returned without prior approval from our customer support team.

Need Help?

If you have any questions regarding your order, return, or exchange, feel free to contact us.

WhatsApp Support: (Add your WhatsApp number here)

Thank you for shopping with Tiya Collections. We truly appreciate your trust and look forward to serving you again. 💚